Privacy Policy and Terms of Use

Effective March 2009

This privacy policy and these terms of use apply to http://www.propanecouncil.org, http://www.usepropane.com, http://www.buildwithpropane.com, http://www.propanetrainingacademy.com and all other websites and URLs controlled or operated by the Propane Education & Research Council, Inc. ("PERC" or us/we), which link to this policy, unless otherwise specified.

This policy is effective as of the date set forth above. Even if you read and approved a prior policy, you need to review this new version as it has been updated and revised.

This website is provided for the education and personal use of our visitors (the "Users"). Use of this website and affiliated websites is conditioned on the User's acceptance of all of this Privacy Policy and Terms of Use. If you cannot agree with these terms, please exit this website.

If Users have questions or concerns regarding this statement, they should first contact propanesupport@propanecouncil.org.

Information Collection

We collect certain personally identifiable information ("PII") when users register with one of the PERC websites, place an order to buy products, subscribe to receive e-mails or other notices, respond to a survey or promotion, or otherwise submit PII to us. Depending on the situation, we may collect the following personal information: a user's name, e-mail address, telephone numbers, address, and other information (such as the user's experiences with propane or other products). If a user orders a product, we also collect credit card account information as needed to process the purchase and payment.

"Find a Propane Retailer" Requests for Contact
In order to request to be contacted by propane retailers, a user must first complete a contact request form and provide contact information (such as name and e-mail address). We provide this information to the selected propane retailers. By providing this information to us, or by submitting a request, you expressly consent to being contacted by us and by propane retailers via phone, fax, e-mail, mail, or other reasonable means, at any of your contact numbers or addresses, in order that we may provide the services set forth on our website, to reasonably address matters pertaining to your request, or for other reasonable purposes related to our business.

Information Use

We use the PII to process your requests or purchases, or to send you information or material for which you have subscribed or which we think you will enjoy. We also use the PII to assess and improve our services. We may allow entities assisting us with technical issues to access certain PII data on a need-to-know basis, subject to confidentiality protections. We will not disclose your PII to third parties, except as necessary to facilitate or process your order or other authorized transaction, or to comply with court orders or other legal obligations. We may provide a successor in interest with our subscriber and user databases, including PII. We also may share your name, e-mail address, physical address, and other demographic information with affiliates or entities with which we share common interests or perspectives, or who offer products or services in which you may be interested, or as you may otherwise authorize.

We collect the Internet Protocol (IP) address of our visitors and analyze visitor use data to administer the websites, track users' movement in the aggregate, and gather broad demographic information for aggregate use. We may share demographic information and non-PII data with our members and supporters on an aggregate basis.

Cookies
A cookie is a piece of data tied to information about the user and stored on the user's computer. We use both session cookies, which terminate when a user closes his browser, and persistent cookies, which remain on the user's computer until manually deleted.

By setting a persistent cookie, a user's password will be retained, allowing the user to save time while on a PERC website. If users reject these cookies, they may still use the websites but their use may be limited in some areas. For example, the user may not be able to participate in any of our promotions.

Security
We take precautions to protect the security of your personal information and to ensure that your choices for its intended use are honored. These precautions help protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. However, we cannot guarantee the total security of your PII, or that we will be immune from hacking incidents or security breaches.

The Propane Education & Research Council, Inc. will not be responsible or otherwise liable for any use or disclosure of your personal information by a third party to whom the Propane Education & Research Council, Inc. is allowed to disclose your personal information under this privacy policy.

Links
This website contains links from and to other websites. Please be aware that the Propane Education & Research Council, Inc. is not responsible for the privacy practices of such other websites. We encourage our users to be aware of this when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by the Propane Education & Research Council, Inc.'s website.

Surveys and Contests
From time to time, the Propane Education & Research Council, Inc. may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and mailing address) and demographic information (such as ZIP code). Contact information will be shared with the contest or survey sponsors (if the Propane Education & Research Council, Inc. elects to utilize an outside promotions or survey company) to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our services and this website.

Edits/Opt-Out Options
If you have registered with us, you can edit the personal information or unsubscribe from e-mail lists or notices by changing your personal profile data. Your rights to access your personal information are not absolute. We may deny access:

  • When denial of access is required or authorized by law.
  • When granting you access would have an unreasonable impact on other people's privacy.
  • To protect our organization's rights and property.
  • Where the request is frivolous or vexatious.

If we deny your request for access to, or refuse a request to correct, personal information, we will explain why.

Copyright and Trademark Information
All materials on this website are protected by copyrights, trademarks, and/or other intellectual property rights. These materials are owned by PERC or its affiliates, or are used with permission of their owners or as otherwise authorized by law. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, trade dress, and other materials contained in this website. All rights are reserved, worldwide.

Users may print or reproduce discrete portions of the materials published on this website, for purposes of commentary or the User's personal non-commercial use and enjoyment, so long as proper credit is given. No User is authorized to change the material or the meaning of the material. Use or review of this website does not give any User a license or right under any patent, copyright, trademark or other intellectual property, or personal right of PERC or any third party. No PERC trademark may be used in advertising or other commercial materials without PERC's prior express permission. You also agree to observe the privacy of all other Users and not to use the personal information of any other User for any commercial, promotional, or other purpose.

PERC does not warrant the accuracy, completeness, timeliness, or reliability of the material or data on this website or any other site, or available through links from this site. Links to other websites are provided as a convenience only. Providing a link to another site does not mean that PERC endorses or approves the linked-to site.

DISCLAIMERS AND LIMITATIONS OF LIABILITY

THE MATERIAL ON THIS WEBSITE IS PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. PERC SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST REVENUES, LOST PROFITS, OR LOSS OF PROSPECTIVE ECONOMIC ADVANTAGE, RESULTING FROM THE USE OR MISUSE OF THIS WEBSITE, OR THE INFORMATION, DOCUMENTS, OR SOFTWARE HEREIN, EVEN IF PERC OR OTHER SITE OWNER WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANOTHER PARTY. PERC DOES NOT WARRANT THAT ITS WEBSITES WILL BE UNINTERRUPTED OR FREE OF INACCURACIES OR ERRORS, OR FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS.

A User's use of this website, and any reliance on any material published or transmitted by this website, is at the User's own risk. You agree that you hereby release PERC and its affiliates from any and all liability or obligations arising from the access or use of this website. A User's sole remedy for any problem or concern is to exit this website. You agree that you will indemnify and hold PERC harmless for any loss, damages, or liability suffered by PERC as a result of your use of this website, or your submission of any material to PERC or this website. PERC reserves the right to restrict or limit access to this website.

Copyright Violations

If you believe that any material on this website infringes your copyright, please notify us as follows, under the Digital Millennium Copyright Act ("DMCA"). To notify us, the DMCA requires that you: 1. Send an e-mail notice to PERC to propanesupport@propanecouncil.org. 2. Include the following information in your e-mail: a. Identify the copyrighted work(s) you claim is infringed; b. Identify the material you claim is infringing the copyright(s), and give enough information for PERC to locate that material; c. Include a physical or electronic signature of the copyright owner or a person authorized to act on the copyright owner's behalf (the "Claimant"); d. Include the Claimant's name, address, and telephone number(s); e. Include a statement that the Claimant has a good faith belief that use of the disputed material is not authorized by the copyright owner or his agent; and f. Include a statement, under penalty of perjury, that the information in the notification of copyright infringement is accurate and that the Claimant is the copyright owner or is authorized to act on behalf of the copyright owner.

Changes and Updates to Our Privacy Policy and Terms of Use, and Website(s)

We reserve the right to change our privacy policy, terms of use, information, features, services, products, policies, promotions, disclosures, and disclaimers at any time. Changes will be in writing and posted on our website as applicable. Please check these terms periodically for changes. The continued use of any services or of the websites following the changes will mean you accept those changes.

Contact Information

If users have any questions or suggestions regarding our privacy policy or terms of use, please contact us at:

Propane Education & Research Council
1140 Connecticut Ave. N.W., Suite 1075
Washington, DC 20036
Telephone: (202) 452-8975
Fax: (202) 452-9054
E-mail: propanesupport@propanecouncil.org



 

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